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QDUG - Frequently Asked Questions

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    Questions about Logging into Argos
    1. How do I get access to Argos?

    2. What do I do if Argos is crashing my IE browser session?

    3. What do I do Argos starts loading but never loads?

    4. What do I do if I get a security certificate error?

    5. When I try to run Argos on a machine running Windows XP, nothing happens. What's wrong?

    6. When I try to run Argos on a machine running Windows Vista or WIndows 7, nothing happens or I get this error "system Error. Code: -2147467259. Unspecified error." What's wrong?

    7. After I click on the Argos Link from any webpage, the login box briefly pops-up and then disappears. What's wrong?

    8. When I open the Argos login page, I receive a System Error Code 193 message or a System Error Code 2.

    9. When I try to run Argos on a Mac, Argos will not install.

    Questions and Error Messages While Executing a Report in Argos
    1. Why is there a second login after I execute a report?

    2. What if I don't remember my database username and password?

    3. After I login to a report, the cursor automatically goes to waiting mode and never stops. What is wrong?

    4. What does the closed gracefully error message mean?

    5. What does not responding mean?

    Requesting Information and help
    1. How do I request a new datablock?

    2. What does the "group assignments" on the new user request form mean? Is this the same as data access?

    3. How do I become a datablock designer?

    4. How do I get access to data?

    5. What documentation is available?

    6. What classes are available and where can I register?

    7. How do I get help with a report I'm writing?

    8. Who do I contact for questions about Argos and Reporting?

    Miscellaneous Questions
    1. How do I get access to use Microsoft Excel or Microsoft Access to write queries?

    2. How do I turn off the Query Wizard in Excel?


    How do I get access to Argos?

    Accessing Argos - Instructions for Accessing Argos.

    What do I do if Argos is crashing my IE browser session?

    First, make sure your machine is compatible with Argos by clicking the the Argos compatible link. Argos Compatibilty Check Some version of Java 6 are causing IE to crash when accessing Argos. Call the help desk and have them install a higher version of Java on your machine. At this type the most preferable version in Jave 7 update 25.

    What do I do Argos starts loading but never loads?

    First, make sure your machine is compatible with Argos by clicking the the Argos compatible link. Argos Compatibilty Check Some version of Java Argos to not load. Call the help desk and have them install a higher version of Java on your machine. At this type the most preferable version in Jave 7 update 25.



    What do I do if I get a security certificate error?

    If a you is getting a security certificate error or and untrusted site error then you are probably using a link that needs to be updated. If you come across a Missouri State website with one of the below links please email QDUG Administration and let us know where the link is located. Click here to Access Argos



    Examples of old links that could cause the security certificate error
    1. http://argos.missouristate.edu:8080/argos
    2. http://drysdale.missouristate.edu:8080/argos
    3. http://argos:8080/argos
    4. http://drysdale:8080/argos


    When I try to run Argos on a machine running Windows XP, nothing happens. What's wrong?

    First you must be running Internet Explorer 32 -Bit on your PC. If you try Internet Explorer and it still does not install the Argos active X, then you probably don't have administrative rights on the computer that you're using, so the ActiveX control won't install. Contact the Computer Services Help Desk at (417) 836-5891 or your distributed user support specialist to have someone with the proper authority install it for you. Once the ActiveX control is installed, you will be able to run Argos normally.

    If you already are an administrator on your PC and are still having trouble installing the Active X for Argos, it may be because of a toolbar you have installed Internet Explorer 32-Bit. Please call the Contact the Computer Services Help Desk at (417) 836-5891 or your distributed user support specialist and have them remove any toolbars for your machine.

    When I try to run Argos on a machine running Windows Vista or WIndows 7, nothing happens or I get this error "system Error. Code: -2147467259. Unspecified error." What's wrong?
    You may receive this error message if you do not have the Argos link marked as a trust site on your machine. To make Argos a trusted site follow the instruction below.
    1. Open Internet Explorer
    2. Go To Tools > Internet options >Security
    3. Click on the Trusted Sites Icon
    4. Click on the Sites button
    5. Uncheck Require server verification (https) for all sites in this zone
    6. Add this websites: http://argos.missouristate.edu:8080/argos and
    7. Click close and ok and try to open Argos again.
    After I click on the Argos link from any webpage, the login box briefly pops-up and then disappears. What's wrong?

    Empty your cache from your Internet Explorer.

    • Open Internet Exporer
    • Go To Tools > Internet Options
    • Click the Delete button under Browsing History.
    • Click detele Files and Cookies.



    • When open the Argos login page, I receive a System Error Code 193 message or a System Error Code 2: The file system cannot find the specified file path.

      These system error codes mean that the Argos system file on the user's desktop has somehow been corrupted. To fix this error follow these steps.

        Windows XP users:
        • Go to Start
        • Click on My Computer
        • Click on the C: Drive
        • Click on Documents and Settings
        • Find and click on the folder Application Data.

          • If you cannot find the folder Application Data
            • Go to Tool
            • Click on Folder Options
            • Click on View
            • Choose the radial button for Show hidden files and folders
            • Click OK
            The Application Data folder should now appear.
        • Once you have clicked on the Application Data, find and click on the Evisions Folder.
        • Then click on MAPClients
        • Then Click on the Argos Folder
        • Delete each folder within the Argos folder.

        Once all of the folders under the Argos folder have been deleted, you may reopen the Argos webpage.

        Windows Vista or Windows 7 Users
        • Go to Start
        • Click on Computer
        • Click on the C: Drive
        • Click on Users
        • Find and click on the folder App Data.
          • If you cannot find the folder App Data
            • Go to Organize
            • Click on Folder and Search Options
            • Click on View
            • Choose the radial button for Show hidden files and folders
            • Click OK

            The App Data folder should now appear.
        • Once you have clicked on the App Data, find and click on the Evisions Folder.
        • Then click on MAPClients
        • Then Click on the Argos Folder
        • Delete each folder within the Argos folder.

        Once all of the folders under the Argos folder have been deleted, you may reopen the Argos webpage.



      When I try to run Argos on a Mac, Argos will not install.

      The Argos client requires a Windows platform to install. You can have a windows partition setup on your Mac that will run Argos. For help setting this up, please contact the Computer Services Help Desk at helpdesk@missouristate.edu, http://helpdesk.missouristate.edu, or (417) 836-5891.

      How do I get access to data?
        • The employee's supervisor sends a request to Computer Services for access to applications or data necessary for the employee to do his or her job. (In some situations, the employee may be allowed to request access directly, for example, a department head requesting access for him or herself.)

        • If the request is for access to applications or data managed by another department, Computer Services forwards the request to that department for approval via email. That department will respond indicating its approval or disapproval for the employee to be granted access.
        • Computer Services reviews the request for compliance with policies and procedures, and whether the request is reasonable and prudent.
        • If the request passes these criteria, and approval has been granted by other departments where applicable, access is granted.
        • Records will be kept of who requested and approved access for each employee.
        • The employee and his or her supervisor will be notified that the access has been granted.

        Why is there a second login after I execute a report?

        When you execute a report and it ask you to login again, it is asking for access to the database. Depending on the report you are trying to access, the login will most likely be a different username and password then your Argos sign in username and password. You can find out which username and password you need to use by looking at the datablocks prefix.

        • PROD- You will use your INB or Banner username and password.
        • ODSPROD- You will use your INB username and a password given to you by MIS.
        • PHOENIX - You will need to user your Phoenix username and password.

        What if I don't remember my database username and password?

        If you have forgotten your username and password to access a certain report you may be able to figure it out by following these rules.

        • PROD or ODSPROD - Your INB username is your first initial and last name or some variation(i.e. Jane Doe = jdoe). If you have forgotten your password then
          1. Go to CAMS-Change Password
          2. Click on the Change Change your Banner INB or ODS password.
          3. Enter userid and password. (This is the same userid and password as what you login to My.MissouriState.)
          4. To Change your INB or PROD password leave the banner instance at PROD
          5. To change your ODSPROD password, used mostly for finance reports, change the banner instance to ODSPROD
          6. Enter your Banner Login ID ( first initial and last name)
          7. Enter a new password and type it twice. Make sure to follow all of the complexity requirements.
          8. Click Change Password.
        • PHOENIX- Contact Operations if you have forgotten your username. If you have forgotten your password then
          1. Go to CAMS-Change Password
          2. Click on the Change iSeries password button
          3. Enter your Missouri State ID number or SSN.
          4. Enter your Missouri State Pin Number
          5. Enter your iSeries Login ID
          6. Enter a new password and type it twice. Make sure to follow all of the complexity requirements.
          7. Click Change Password.

        After I login to a report, the cursor automatically goes to waiting mode and never stops. What is wrong?

        This can happen when your database password has expired. You must reset your password before any reports will run. To reset your password please see "What if I don't remember my database usernames and password." This will give you directions for resetting your database passwords for PROD reports and ODSPROD reports. If you are using another database, please contact the QDUG@missouristate.edu and we can help you reset your password.

        What does the closed gracefully error message mean in Argos?

        If a user receives a Closed Gracefully error message, this mean that Argos has inadvertently shut down. Please contact QDUG@missouristate.edu if you receive this message.

        What does Not Responding mean in Argos?

        The "Not Responding" error is really just telling you that your report is running and Argos is not able to respond to further commands until the report has finished, it has not frozen up. If you need a report to be cancelled you can contact QDUG@missouristate.edu and we can cancel the report for you.

        How do I request a new datablock?

        Fill out the Datablock Request Form on this web site and forward it to qdug@missouristate.edu for processing

        What does the "group assignments" on the new user request form mean? Is this the same as data access?

        The group assignments refer to what Argos groups you need to be a member of. Contact qdug@missouristate.edu for more information.

        How do I become a datablock designer?

        You must take the Argos Datablock Design class. It is recommended that you take the Argos Report Writing class first.

        What documentation is available?

        The documentation for Argos is available on this web site. This includes Missouri State developed documentation and also the documentation from Evisions, the vendor of Argos.

        What classes are available and where can I register?

        This year I have decided to do Argos Training a little differently, instead of having a generalized training session open to everyone. I would like to offer customized training sessions for specific offices. The new customized sessions will include the analyst over that area put together a short presentation about the views, tables, etc.. in the target area to explain to the users where their data is and what is available. Then users will go through a step by step example of creating a datablock or report to show them the Argos tool and how it applies to their data. To schedule a customized training for your office please contact QDUG administration and we will setup a time and place for your sessions.

        How do I get help with a report I'm writing?

        We offer Argos Open Lab sessions every friday from 2:00 pm to 3:00 pm in Cheek 100. See the QDUG Classes page for the more details. No registration is needed. You may also send your questions or requests QDUG@missouristate.edu

        Who do I contact for questions about Argos and Reporting?

        Stephanie Turek

        Office: Cheek 124B

        Email: qdug@missouristate.edu

        Phone: (417) 836-3744


        How do I get access to use Microsoft Excel or Microsoft Access to write queries?

        You need to contactQDUG@missouristate.edu.

        How do I turn off the Query Wizard in Excel?

        When you're creating a new query, on the dialog window where you choose your data source, there is a check box on the bottom of the window that says "Use the Query Wizard to create/edit queries". Make sure that this box is unchecked.